Fingertip with a drop of blood being drawn into a microcuvette slide held by a blue-gloved hand

Customer Service, Technology

A Few Drops of Blood

Bright green paint in the parking garage highlights the elevator to the Amazon Go Grocery store in Seattle

Customer Service, General, Technology

Amazon Go Grocery is the perfect answer to the Social Distancing question

Bottom view of a Fitbit Charge 2 fitness band, showing the charging contacts and pulse sensor

General, Marketing, Technology

Confessions of a Fitness Tracker Virgin

Amy Jo Johnson playing on stage with "The Forgotten 45s" at the Chalet Theater in Enumclaw Washinton near Seattle

General, Marketing

The Superhero, the Producer and the Director

Home

I specialize in Making Technology Work For People, so it’s logical that I write about technology. I also write about marketing and customer service, because I’ve seen both done so well and so poorly.

Enjoy!

Steve Case (JoeBugBuster)

Follow @JoeBugBuster

Technology & Customer Service Observations